You can email us at support@nebulaxpress.com or use our live chat feature on our website for immediate assistance. Our customer service team is ready to help you with whatever you need!

We accept Visa, Mastercard, Discover, and American Express. Feel free to contact us for other payment options.

Once shipped, the average delivery time is 7-20 business days, depending on where in the world you are located.

Our estimated delivery times to various countries are as follows:

• United States: Economy Shipping — 7 to 12 business days
  
• United Kingdom: Economy Shipping — 8 to 14 business days
  
• Australia: Economy Shipping - 8 to 14 business days
  
• Canada: Economy Shipping - 8 to 14 business days
  
• Rest of the World: Economy Shipping - 10-20 Working Days

The processing time for orders is usually 1-3 business days. We may be running under minor delays due to the high volume of orders we are receiving, so if you do not receive your tracking information within 1-3 days, please do not worry.

If you think, or know, you have entered the wrong shipping adress, please get in contact with our support team as soon as you can.

You can email us at support@nebulaxpress.com or use our live chat feature on our website for immediate assistance. Our customer service team is ready to help you with whatever you need!

We will send tracking information to the e-mail adress associated with your order once the item has shipped. If you have not received your tracking information and it has been over 7 business days, please contact us at support@nebulaxpress.com.

If for any reason you are not completely satisfied with your purchase, within 30 days of receiving your order,we will refund you for your purchase with no questions asked.

Initiating Your Return:

• Start the return process by visiting our Self-Serve Return Section on our website. Simply go to the NebulaXpress Self-serve returns Portal and enter the same email address you used for your order to begin the process.

Processing Your Request:

• We will begin processing your return or refund request within 1-3 business days of receiving it, with no additional fees.

Refund Timing:

• If a refund is initiated, you can expect to see it reflected on your debit or credit card statement within 3-7 business days.

If your important question was not answered, please do not hesitate to contact our support team at support@nebulaxpress.com or from the live chat at the right we would love to further assist you with anything you need!